Instagram outage: Accounts suspended in mass numbers
An Instagram outage that started Monday morning is locking users out and telling many of them that “we suspended your account on October 31, 2022.” Reports of the issue seem concentrated among iPhone users, with some saying their app was recently crashing and unusable ahead of an update earlier this morning.
The platform confirmed the issue on Twitter, stating, “We’re aware that some of you are having issues accessing your Instagram account. We’re looking into it and apologize for the inconvenience.” Instagram CEO Adam Mosseri quote tweeted this post hours later, saying, “We’re working on this.”
We’re working on this 👇🏼 https://t.co/atZ3PgBOYg
— Adam Mosseri (@mosseri) October 31, 2022
Several Instagram users have reported through Twitter that the app requested their phone number and email address in order to retrieve their suspended account. According to the outage-tracking website Downdetector, which compiles status updates from several sources including user-submitted faults on its platform, almost 3,000 people were impacted at 11:13 ET. There’s a chance that many more customers are being impacted by the outage. In the midst of a more widespread stock market selloff, Meta’s shares were trading roughly 5% lower.
The error message was seen by customers from all over the world, thus it appears to be a worldwide outage. Some Instagram users, however, were able to access the social media platform without any problems, therefore not all users experienced the problem.