Refund Policy

REFUND POLICY

At Ytviews Digital Media Pvt Ltd, we strive to provide the best quality services and support and value to our customers satisfaction. If you are not satisfied with your purchase or there may be situations where a refund is necessary hence for the purpose, we have established the following comprehensive refund policy to outline the eligibility criteria and process for refund:

Eligibility for Refunds:

To be eligible for a refund, certain conditions must be met. Here are the eligibility criteria for refunds:

1. Refunds are only applicable for purchases made directly from our website.
2. If you have purchased our services through any third-party providers, we are unable to process a refund.
3. Refunds are available after a specified time frame, which is 30 days from the date of purchase.
4. If you request a refund after the minimum time period i.e. (30-90 days after the date of purchase), you may be eligible for a refund after thorough consideration by the respective teams.
5. To initiate a refund, you must provide valid proof of purchase, such as a transaction receipt or campaign/order number/id. This is essential to validate your claim and ensure a smooth refund process.
6. Refunds or cancellations are only applicable if your campaign has not started and have received proper approval from our team.
7. Once the campaign/order has started or is in the initial process, no refund will be provided.

Refund Process:

Our refund process is designed to be straightforward and efficient. Here’s how it works:

1. Refunds or cancellations are only applicable if your orders /campaign have not started and have received proper approval from our team.

2. Once your order /campaign has started or is in progress, we are unable to provide a refund.
3. If your refund request meets the eligibility criteria, you must contact our customer support team through the designated channels specified on our website.
4. Our team will guide you through the refund process and may require additional information or clarification to process your request effectively.
5. Upon approval of your refund request, the refund will be issued using the original payment method used for the purchase or the wallet whichever deems to be feasible.
6. We strive to process refunds promptly, but please note that it may take some time for the refund to reflect in your account, depending on the varying cases of the customer requests or payment provider’s policies.

Refund Exceptions:

While we aim to accommodate refund requests to the best of our abilities, there are certain exceptions to our refund policy.

These exceptions are as follows:

1. Once your campaign has started or is in the process, no refund will be

   provided. We are unable to reverse the delivery of services that have already been initiated.

2. We do not offer refunds or cancellations if you have purchased services from third-party providers. Our refund policy strictly applies to purchases made directly from our website.
3. Wedonotofferrefundsforservicesthathavebeenfullyor partially delivered. Once the views have been successfully delivered to your YouTube video, a refund is no longer applicable.
4. IfyourYouTubevideoviolatesourtermsofserviceorYouTube’s policies, you will not be eligible for a refund.
5. Refundswillnotbeprovidedifyouhavepurchasedviewsfrom other providers simultaneously or subsequently to our services.

We believe transparency is crucial, and we want to inform you that these exceptions are in place to ensure fair and ethical use of our services.

Social Media

1. We do not have control over the activities, updates, or algorithm modifications of social media platforms such as YouTube, Twitter, TikTok, LinkedIn, Instagram, and others.
2. We are not responsible for any drop in likes, views, fans, followers, or other metrics whereas the customer would be eligible for a refill as paid for /decided for at the time of purchase would be provided in such cases.

3. If you encounter any problems with your campaign, we strongly suggest reaching out to us for assistance. Please provide your campaign details, transaction no. including the order /campaign ID and payment- related information.

Sales and Finality

1. All sales made through our website are final. No refunds will be made to your payment method immediately after a deposit has been completed.
2. Deposits cannot be reversed, and you are required to use your balance in the wallet on purchase from YT Views.com since they cannot be refunded.

3. By completing a payment, you agree not to file a dispute or chargeback against us for any reason.
4. Misplaced or private account orders will not qualify for a refund. Please verify each purchase before placing it.
5. Unauthorized or fraudulent activity, such as using stolen credit cards, will result in the termination of your account. We will not refund campaign/orders associated with fraudulent activity.

Payment and Service Fees

1. You agree that we may charge all service fees, including auto-refill charges, to the payment method you provided during checkout.
2. It is your responsibility to ensure timely payment of all service fees and to update your payment method if necessary.

3. No refunds will be made to your invalid payment method, and we reserve the right to discontinue services if a valid payment method is not provided or is determined to be inactive.

Referral Program and Account Termination

1. Funds received through the referral program cannot be transferred to another advertising account.
2. We do not refund orders/purchases made for/from closed/private accounts or when information about statistics and counters is hidden.

3. Refunds will not be provided when content is deleted, or special restrictions are imposed by the social network.
4. As a referral program participant, you will receive a percentage of your referrals’ spending, minus the cost of replenishment and refunds.

Pricing:

1. The amount you pay for any service mentioned on our website will never increase from the date of purchase.
2. However, please note that we reserve the right to change prices for our services at any time. Such changes will not affect the pricing of purchases made prior to the price adjustment.

Modifications to the Refund Policy:

As with any policy, our refund policy may be subject to modifications or updates.

• We reserve the right to make changes make update to the policy at any time without prior notice.

• Any modifications made to the refund policy will be effective immediately upon posting on our website.
• We recommend reviewing the policy periodically to stay informed about any updates or changes.

  Please note that this refund policy specifically/solely applies to purchases made through our website. It does not cover any services or purchases made through third-party providers. If you have any questions or concerns regarding our refund policy, our customer support team is available to assist you via email at: [email protected].

  We value your satisfaction as our customer and strive to provide the best possible service.

  Thank you for your cooperation and understanding and for choosing Ytviews Digital Media Pvt Ltd.